AVR provides a 24/7 roadside assistance and recovery service. Please call 8000123-8000225.
No vehicles are permitted to be driven outside of Qatar without prior approval from AVR.
It is the user’s responsibility to ensure that the battery, oil, water, other fluid levels and tyre pressure are regularly checked as stated in the manufacturer’s handbook. For any queries regarding the servicing or maintenance of the vehicle, please call AVR on 8000225.
Please call 8000225 and arrange a service booking with one of our customer service representatives. We will book your vehicle in for service and arrange a replacement vehicle.
All fines or offences related to all AVR vehicles are processed by the team at AVR with subsequent notification and invoice of the costs to the customer.
Vehicles involved in an accident should be reported to the Police and a copy of the Police Report should be obtained. Please notify AVR by calling 8000225.
Report the theft to the Police immediately, obtain a copy of the Police Report, then notify AVR by calling 8000225
All AVR vehicles are fully comprehensively insured over and above the levels required by Qatari law. Full coverage options are available upon request.
The security block is not charged to the credit card so there is no actual refund from AVR. However, it can take up to 29 days (or less, depending on the bank or the card provider) for the block to be released. After that, you can use the amount.